Refund Policy

CANCELLATIONS

All order cancellations are subject to a 20% restocking fee, and must be made before 12:00PM CST the day after the order is placed. Otherwise all sales are final.

DAMAGED ITEMS

If any damaged items are received, immediately take photos of the package and all contents. Keep all packaging and shipping materials, if these are not kept your return may not be approved. Email us these photos with any other pertinent information no more than 24 hours after receipt of your delivery. Any items that have been used or are not in their original condition may not be returned.

Please email the photos and a detailed explanation to us at shoptexastubes@gmail.com to initiate the return process.

We will work with our shipping couriers to pick the product back up on your behalf for insurance claim purposes. If you choose to select a different item from what we currently have available our turn around time should be anywhere from 7 – 10 business days. If a replacement or repair is required, the process may take anywhere from 10 – 45+ business days, based on the scenario and/or Artist availability timeline.